Terms of use

Service and eligibility

WORKANDER provides accommodation, work-exchange and working-holiday information and contact tools for Taiwan and Japan. Users must be at least 18. The platform is initially free; it does not collect payments or arrange visas or employment. Accommodation, meals, transport and provider charges must be checked in each listing.

Applications, messages, interviews and expressions of interest do not guarantee eligibility, acceptance or employment. Confirm duties, hours, pay, accommodation, costs and cancellation arrangements with the provider, and visa/work eligibility with official authorities. Whether a contract exists depends on the parties' actual agreement and applicable rules.

Accounts and listings

Use an email address you control, protect your account and provide accurate, relevant information. Impersonation, fraud, harassment, malicious content and unauthorized use of another person's data or material are prohibited. Do not share passwords, verification codes or unnecessary identity documents in messages.

Providers must have authority to publish and accurately disclose duties, accommodation, charges, restrictions and contact details, and update expired information. Review or verification labels do not guarantee every aspect of a provider, accommodation, work or eligibility.

Text and photo permission

Providers grant WORKANDER a non-exclusive right to retain and display submitted text and photos only to prepare, review and display that listing. Resizing, compression and layout cropping must not materially change the meaning. Materials may not be sold, used for unrelated advertising or licensed to others for independent reuse. Hosting and transmission providers process them only to provide this service.

Permission lasts while the provider maintains the submitted or published listing, until withdrawal processing is completed. Pausing display is not withdrawal. Contact support to withdraw; after verifying management authority or relevant rights, the platform stops public display and further publication. Retained copies are not reused for public display; backups and necessary evidence follow the privacy retention arrangements.

Support, reports and review

Contact askworkander@workander.com. Support is email-first, has no fixed hours and is not immediate; no fixed response time is promised. Applicable processing deadlines still apply. The individual operator handles support, appeals, security incidents and privacy requests without a backup handler. Reconsideration by the original handler is not independent review.

The operating contact address is in Taiwan and is provided on request without delay through the support mailbox. Registration or identity documents are not required merely to request that address.

Report concerns or request reconsideration with the relevant page, an existing case reference if available, and what you want reviewed. No case reference is required. The platform may restrict display of suspected fraud or harmful content while reviewing the relevant facts, and explain the scope, reasons and available follow-up as appropriate. Receipt does not determine a violation or overturn an earlier decision. New evidence may be submitted; unresolved conflicts or work will be explained rather than represented as resolved by case closure.

Support is not emergency assistance. If there is immediate danger, seek local emergency help first; you do not need to wait for platform or provider consent.

Interruption and changes

Maintenance, faults or resource limits may interrupt service. For a planned permanent closure, the platform intends to give 30 days' advance notice. If a security emergency or force majeure prevents that arrangement, the reasons and effects will be explained. The support mailbox will accept requests for at least 30 days after closure, with a data-retrieval request window of at least 30 days. Necessary identity and scope checks apply; complete downloads or recovery are not guaranteed. The request window is not a delivery deadline or the retention period for every record and does not extinguish statutory rights.

Existing users must explicitly review and accept a new formal version before their next new application or listing creation/publication submission. Login alone is not acceptance. Browsing, support, privacy requests and necessary remedies for existing cases remain available. Acknowledging the privacy notice is not blanket consent to every processing activity or international transfer. These terms do not exclude rights or obligations that cannot be excluded under applicable rules.